Contact & Help

There is no minimum order value.

Es gibt keinen Mindestbestellwert.

Yes, a password is required for registration. New users must register and will receive the log-in data by email.

This point is of course very important to us. Therefore we act 100% DSGVO compliant. For more information, please see our data protection.

Please send us a message immediately via our contact form. Please also go here already on a detailed description of your defective goods. Our specialist department will contact you immediately.

An order is completed with the help of the shopping cart located in the store. This shopping cart (permanently visible after your login on the top right) gives you a complete overview of the items you have selected. To complete your order, you can use the "Checkout" button (highlighted in white). You will then be guided through our checkout process by our store system.

We ship your ordered goods for a flat shipping fee independent of the total value of the shopping cart. This amounts to a flat rate of 6,90€ for DE.

Thank you for your interest in the Sartorius articles in the B2B Shop of Sartorius. The articles listed here will be fully automatically finished (personalized with the Sartorius logo print) directly after receipt of order and are therefore excluded from return. Please check your desired size, color and quantity before completing your order.

The right of withdrawal does not exist, unless otherwise specified, in accordance with § 312d paragraph 4 No. 1 BGB for distance contracts for the supply of goods that are made to customer specifications or clearly tailored to personal needs or which, due to their condition, are not suitable for return or can spoil quickly or whose expiration date has passed.